Mortgage Customer Satisfaction Surges, J.D. Power Reports

J.D. Power, Troy, Mich., says mortgage lenders are adopting a more consultative, advisory-style engagement with customers, “[and] that shift is paying off in the form of significantly higher customer satisfaction scores, improved trust and increased levels of brand loyalty.”

Industry Briefs, Nov. 14, 2025

Industry news from Mortgage Cadence, MeridianLink, FICO, NewDay USA, Arrive Home and Enact Mortgage Insurance.

Financial Trades Welcome Bipartisan Agreement to End Shutdown

On Monday, the American Bankers Association, America’s Credit Unions, Association of Military Banks of America, Consumer Bankers Association, Defense Credit Union Council, Financial Services Forum, Mortgage Bankers Association and National Bankers Association jointly issued a statement.