Industry Briefs Oct. 5, 2020

OptifiNow, Seal Beach, Calif., a provider of CRM and marketing automation, announced a partnership with cloud-based presentation platform, Digideck, Minneapolis. The partnership enables users of OptifiNow to send personalized presentations to prospects and customers.

CFPB: TRID Rule Results ‘Mixed, But Leans Positive’

The Consumer Financial Protection Bureau released its assessment of the TRID Integrated Disclosure Rule, acknowledging the rule resulted in “sizeable implementation costs” for mortgage lenders and servicers but finding the rule ultimately benefited consumers.

The Week Ahead

Good morning and happy Monday! Welcome to October; or as 2020 would say, “hold my beer.”

Jessica Longman: Education is Key–Reduce Homeowner Frustration Regarding Property Taxes

Some of the most common questions that servicers receive from customers revolve around property taxes. An important aspect to providing an excellent experience for your customers includes educating them on the critical pieces they need to know about their loan; in turn this will reduce call volume relating to property tax questions and reduce overall homeowner frustration about taxes and payments.

Quote

“There is a tremendous amount of churn in this job market. The pace of layoffs remains high, and even though many employees are being rehired, net employment gains are slowing.”
–MBA Chief Economist Mike Fratantoni, on Friday’s jobs report.

MBA Advocacy Update

On Wednesday, President Trump and Congress agreed to a Continuing Resolution that funds the federal government through mid-December and reauthorizes the National Flood Insurance Program through September 30, 2021.