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“There continues to be a lot of uncertainty and we anticipate a potentially volatile Q4 2020 and 2021. If and how much will carry through to 2021 will be determined by COVID-19 trends influencing on-going remote work forces, multifamily rent collections, travel restrictions and lodging recoveries. That said, we are hopeful to find a new normalcy in 2021.”
–Gina Sullivan, Senior Vice President of KeyBank Real Estate Capital’s Loan Servicing and Asset Management division.

Sponsored Content from Nomis Solutions: What Are Mortgage Shoppers Looking for in 2020 and Beyond?

We focused on the importance of pricing along the customer journey: during the hunt for a loan, when comparing lenders before completing an application, and (given the ease of comparing prices online these days) whether consumers continue to shop once their application is underway. From this, we identified five insights that will guide lenders as they evolve and enhance their pricing capabilities.

Lawson Hardwick: Maintaining Company Culture to Put Out Flames of Rapid-Fire Hiring

It is important to hire mindfully and focus on maintaining company culture during times of rapid expansion. Otherwise, it is easy to unknowlingly compromise culture. While drawing people in the door to help relieve the existing workload, some push through the hiring process too quickly and hire people who are not the right fit.

Julie Chipman: 5 Ways to Cultivate Culture while Onboarding Employees Remotely

When our entire workforce at Embrace Home Loans went remote in April, we faced the challenge of how to help make new employees feel welcome and part of the team. We’ve learned that managers are one of the most effective resources for building company culture. And this holds true not only for mortgage companies, but for most other industries as well.