Customer interactions in every industry saw significant transitions to digital interactions, but this was an especially large adjustment within the mortgage industry; an industry that still relied heavily on in-person interactions and paper documentation. Let’s discuss just how much the industry has changed in the past year and a half.
Category: News and Trends
Authors Malcolm Gladwell, Brad Meltzer Keynote MBA Annual Convention & Expo
Registration for the Mortgage Bankers Association’s Annual Convention & Expo, taking place Oct. 17-20 at the San Diego Convention Center, is open. Join MBA in San Diego as New York Times best-selling authors Malcolm Gladwell and Brad Meltzer keynote General Sessions.
The Week Ahead Oct. 4, 2021: Five Things to Watch
Good morning and Happy October—or, as they say in the classic rock world, Happy “Rocktober!” This month is always insanely busy for the Mortgage Bankers Association and the real estate finance industry, so let’s get started: here are five things to watch for this week:
MBA Education School of Mortgage Servicing Oct. 5-15
MBA Education’s School of Mortgage Servicing presents an overview of the basic servicing functions and the potential compliance risks of not applying appropriate processes.
RMQA21 Fraud Update: ‘Be Alert For Red Flags’
WASHINGTON, D.C.–The mortgage industry needs to be prepared for increased fraud activity as the pandemic and the recession fade, law enforcement, legal and mortgage servicing analysts said at the recent Mortgage Bankers Association’s Risk Management, QA and Fraud Prevention Forum 2021.
Quote
“If five people are doing something bad, you don’t necessarily need to catch all five, but you’d better catch at least one of them and use that case to send a message to the other four.”
–Kip Mendrygal, Partner with Locke Lord LLP, Chicago.
RMQA21: Pandemic Saw Changes in Consumer Behavior—Most of it Good
WASHINGTON, D.C.—The economy continued to improve in 2021, fueled by record consumer savings and strong gains in employment, despite the coronavirus pandemic that could have otherwise ground it to a halt, said Emre Sahingur, Senior Vice President of Predictive Analytics with VantageScore Solutions LLC, Stamford, Conn.
Sue Woodard of AXIS Lending Academy: Program’s DEI Mission ‘Captured My Heart’
Sue Woodard is a director of AXIS Lending Academy. She is also the chief customer officer at Total Expert, a CRM and customer engagement platform built specifically for the financial services industry.
SEC Issues Sample Letter to Firms on Climate Change Disclosures
The Securities and Exchange Commission recently gave companies a preview of how it will look at their climate-related disclosures. Specifically, the SEC’s Division of Corporate Finance released a sample letter detailing the sorts of hard questions and requests the SEC will consider when they conduct a review of a company’s disclosures related to climate change.
Louis Casari of HCL Technologies: Leveraging Hyperautomation Lending Solutions to Accelerate Business Growth
By combining multiple advanced technologies such as machine learning and RPA, businesses are innovating their workflows. Lending solutions is a prime area where hyperautomation can deliver significant benefits and accelerate the speed of growth.