Erika Martin of Enact: How the Customer Experience Has Changed Throughout the Pandemic

Customer interactions in every industry saw significant transitions to digital interactions, but this was an especially large adjustment within the mortgage industry; an industry that still relied heavily on in-person interactions and paper documentation. Let’s discuss just how much the industry has changed in the past year and a half.

SEC Issues Sample Letter to Firms on Climate Change Disclosures

The Securities and Exchange Commission recently gave companies a preview of how it will look at their climate-related disclosures. Specifically, the SEC’s Division of Corporate Finance released a sample letter detailing the sorts of hard questions and requests the SEC will consider when they conduct a review of a company’s disclosures related to climate change.

MBA Advocacy Update Oct. 4 2021

On Thursday, House and Senate lawmakers passed, and President Joe Biden signed, a continuing resolution ahead of the Sept. 30 government funding deadline to avert a shutdown. Also on Thursday, the Senate voted 50-48 to confirm Rohit Chopra as the next CFPB Director.

Apartment Demand Soars

Demand for apartments continues to soar. RealPage, Richardson, Texas, reported the nation’s occupied apartment count jumped by more than a quarter-million units during the third quarter.

MBA Chart of the Week Oct. 4, 2021

This week’s MBA Chart of the Week lists risks that will likely increase or change because of climate change along with an indication of impacted stakeholders.