Servicing22: ‘The Most Essential Work in Mortgage Finance’

ORLANDO—The Mortgage Bankers Association’s Servicing Solutions Conference & Expo is live and in person for the first time since 2020. MBA Chair Kristy Fercho opened the Conference by acknowledging the challenging environment servicers have faced during that period.

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“The simple fact is that servicers are doing the most essential work in mortgage finance right now. You’re working around the clock to keep people in their homes. You’re moving heaven and earth to give them options and time to get back on their feet. You’ve taken bad situations and made them better for the hardest hit. And you’ve done it all while fielding record call volumes and dealing with your own offices moving to remote work.”
–MBA Chair Kristy Fercho, in opening remarks at MBA Servicing22 in Orlando on Wednesday.

Scott Roller: Turning Vendor Management into a Profit Center

Author Robert H. Schuller is credited for the saying, “Tough times never last, but tough people do.” As the historic refinancing boom has ended and flips to a purchase market, lenders need to be thinking it is time to get tough.

(Mortgage M&A Trends) Bill Tessar of CIVIC: When an Acquisition Works—And What Lies Ahead for the Industry

Our recent acquisition was the exception: Pacific Western Bank provided us with the capital base to take us to new levels without “bankifying” us, and our business has had 12 straight record-breaking months since. It’s been a tremendous success. Given the likelihood there will be many more acquisitions in the industry’s near future, it seems useful to look back and understand why.