Is This the Key to Long-Term Customer Loyalty?

Mortgage Professional, June 7, 2021–Mallory Henry
Much of the mortgage industry is missing out on realizing the full income potential of mortgage servicing rights, and, as the frenzy in the market begins to subsides it’s time to hone in on improving retention strategies.
https://www.mpamag.com/news/is-this-the-key-to-longterm-customer-loyalty-257107.aspx