Chart of the Week: Annual Cost of Servicing Performing and Non-Performing Loans

MBA’s annual Servicing Operations Study and Forum includes a deep-dive analysis and discussion of servicing costs, productivity, and portfolio characteristics for in‐house single-family servicers, representing about 60 percent of the single-family servicing market. Based on the most recent completed study cycle, fully-loaded servicing costs remained flat relative to the previous year at an average of $237 per loan. But that only tells part of the story.