Mortgage servicers operate in an environment where accuracy, compliance and efficiency are essential. One of the most critical responsibilities is maintaining up-to-date homeowner insurance information for every loan in their portfolio. This function is often outsourced to specialized insurance tracking providers because they have the scale, technology and expertise to manage large volumes of data across multiple carriers and channels.
Tag: Servicers
Mortgage Servicing Apps Deliver Uneven User Experience, J.D. Power Finds
The mortgage servicing industry lags behind other sectors when it comes to streamlined, easy-to-navigate interfaces and convenient access, according to J.D. Power, Troy, Mich.
Mortgage Servicers Lag Originators on Customer Engagement, J.D. Power Finds
Mortgage servicers lag far behind originators on customer engagement, a new report from J.D. Power found.
Christine Chandler: For Servicers, Challenges, Opportunities Abound
DALLAS–Christine Chandler, 2025 Mortgage Bankers Association Chair-Elect and Chief Credit Officer and Chief Operating Officer at M&T Realty Capital Corp., discussed hot topics in the servicing industry–including natural disasters, insurance costs and policy challenges–during her opening remarks at MBA’s 2025 Servicing Solutions Conference & Expo.
Mortgage Servicers Embrace Technology to Drive Better Homeowner Experiences: Cenlar’s Shanth Ananthuni
The mortgage industry has undergone significant transformation in recent years. Consumer behavior is rapidly evolving to the ever-changing tech landscape. Because we live in a world where we are increasingly dependent on technology, as servicers, we need to strike a balance between staying competitive in the marketplace while also providing the best possible homeowner experience.
To the Point With Bob–Mortgage Servicers: Diligently Serving Borrowers Through Constant Change
Mortgage servicers have a vital function in the mortgage market and the wider economy, writes MBA President and CEO Bob Broeksmit, CMB.
23 Mortgage Servicers Earn CCMS Designation at MBA CMST Conference
NEW ORLEANS–Twenty-three mortgage servicers earned their Certified Commercial Mortgage Servicer designations here at the Mortgage Bankers Association’s Commercial/Multifamily Finance Servicing and Technology Conference.
MBA NewsLink Q&A with Ardley Technologies CEO Nathan Den Herder
MBA NewsLink interviewed Nathan Den Herder, founder and CEO of Ardley Technologies, a provider of mortgage technology solutions that help lenders and servicers mine their portfolios for new deal opportunities and improve retention rates.