The mortgage servicing industry lags behind other sectors when it comes to streamlined, easy-to-navigate interfaces and convenient access, according to J.D. Power, Troy, Mich.
Tag: Servicers
Mortgage Servicers Lag Originators on Customer Engagement, J.D. Power Finds
Mortgage servicers lag far behind originators on customer engagement, a new report from J.D. Power found.
Christine Chandler: For Servicers, Challenges, Opportunities Abound
DALLAS–Christine Chandler, 2025 Mortgage Bankers Association Chair-Elect and Chief Credit Officer and Chief Operating Officer at M&T Realty Capital Corp., discussed hot topics in the servicing industry–including natural disasters, insurance costs and policy challenges–during her opening remarks at MBA’s 2025 Servicing Solutions Conference & Expo.
Mortgage Servicers Embrace Technology to Drive Better Homeowner Experiences: Cenlar’s Shanth Ananthuni
The mortgage industry has undergone significant transformation in recent years. Consumer behavior is rapidly evolving to the ever-changing tech landscape. Because we live in a world where we are increasingly dependent on technology, as servicers, we need to strike a balance between staying competitive in the marketplace while also providing the best possible homeowner experience.
To the Point With Bob–Mortgage Servicers: Diligently Serving Borrowers Through Constant Change
Mortgage servicers have a vital function in the mortgage market and the wider economy, writes MBA President and CEO Bob Broeksmit, CMB.
23 Mortgage Servicers Earn CCMS Designation at MBA CMST Conference
NEW ORLEANS–Twenty-three mortgage servicers earned their Certified Commercial Mortgage Servicer designations here at the Mortgage Bankers Association’s Commercial/Multifamily Finance Servicing and Technology Conference.
MBA NewsLink Q&A with Ardley Technologies CEO Nathan Den Herder
MBA NewsLink interviewed Nathan Den Herder, founder and CEO of Ardley Technologies, a provider of mortgage technology solutions that help lenders and servicers mine their portfolios for new deal opportunities and improve retention rates.