Sei AI Co-Founder & CEO Pranay Shetty writes that quality control in mortgage lending has reached an inflection point.
Tag: Pranay Shetty
MBA Premier Member Editorial: How AI Can Help Turn Customer Experience Into a Revenue Engine
For mortgage servicers and lenders, the contact center has long been viewed as a cost of doing business–a necessary function to resolve issues, manage complaints, and stay compliant. But what if AI could make that very same function a source of strategic growth?