Servicing22: ‘The Most Essential Work in Mortgage Finance’

ORLANDO—The Mortgage Bankers Association’s Servicing Solutions Conference & Expo is live and in person for the first time since 2020. MBA Chair Kristy Fercho opened the Conference by acknowledging the challenging environment servicers have faced during that period.

MBA Chart of the Week: Servicing Customer Inquiries Per Loan

In this week’s MBA Chart of the Week, we focus on borrower communications, specifically the average number of annual servicing customer inquiries per loan. MBA has tracked this data through its Servicing Operations Study and Forum since 2008.