MBA’s annual Servicing Operations Study and Forum (SOSF) includes a deep-dive analysis and discussion of servicing costs, productivity, portfolio characteristics, and operational metrics for in‐house single-family servicers.
Tag: MBA Servicing Operations Study and Forum
MBA Chart of the Week July 15 2022: Cost to Service Loans Per Employee
MBA’s annual Servicing Operations Study and Forum includes a deep-dive analysis and discussion of servicing costs, productivity, portfolio activity and operational metrics for in‐house servicers.
MBA Chart of the Week: Servicing Customer Inquiries Per Loan
In this week’s MBA Chart of the Week, we focus on borrower communications, specifically the average number of annual servicing customer inquiries per loan. MBA has tracked this data through its Servicing Operations Study and Forum since 2008.