The beginning of the calendar year brings changes to employee benefits and associated costs for both mortgage company employers and employees. Based on data collected through the MBA and STRATMOR Peer Group Roundtables Program, this week’s Chart of the Week shows that residential lender-paid and servicer-paid costs have generally increased over the past five years, from 2020 to the first half of 2025, at a faster pace than the previous five years, from 2015 to 2020.
Tag: Lenders
MBA Premier Member Editorial: How AI Can Help Turn Customer Experience Into a Revenue Engine
For mortgage servicers and lenders, the contact center has long been viewed as a cost of doing business–a necessary function to resolve issues, manage complaints, and stay compliant. But what if AI could make that very same function a source of strategic growth?