LAS VEGAS–What impact will AI have on the mortgage banking industry? Is it a bubble? How does it fit into the customer experience?
Tag: Customer Experience
MSR Transfers: Balancing Risk, Customer Experience and Efficiency June 15
With anticipated sector consolidation and associated MSR transfer activity, servicers will be required to balance customer experience and regulatory scrutiny with efficiency. The process of transferring MSRs from one entity …
Susan Graham of FICS: Retaining Servicing Provides Competitive Advantage to Lenders in Challenging Mortgage Market
Servicing retention generates servicing fee income and helps servicers improve the customer experience. Modern loan servicing software automates investor reporting and compliance and creates a more efficient workflow, allowing servicers to effectively service loans in-house.
#MBAIMB20: Managing Change in 2020
NEW ORLEANS—Independent mortgage bankers face a lot of challenges this year: market uncertainty, new entrants and housing policy changes. But industry leaders also see a wealth of opportunities.