Scaling QC without sacrificing consistency best positions servicers to manage risk, protect the customer experience and remain resilient through 2026.
Tag: ACES Quality Management
ACES Finds Modest Rise in Critical Defect Rate
ACES Quality Management, Denver, found the overall critical defect rate increased from 1.31% in the first quarter of 2025 to 1.51% in the second.
ACES Quality Management Finds Early Signs of Loan Quality Risk
ACES Quality Management, Denver, found the overall critical defect rate rose in the first quarter, ending two quarters of improvement.
ACES: Critical Defect Rate Decreased Again in Q4 2023
ACES Quality Management, Denver, released its Mortgage QC Industry Trends report for the fourth quarter of 2023, finding that the critical defect rate decreased to 1.53%.
ACES Quality Management: Critical Defect Rate Continues to Decline in Q3
ACES Quality Management, Denver, found the overall critical defect rate continued to fall in Q3 2023, by 2.91% to 1.67%.
ACES: Critical Defect Rate Falls for Third Straight Quarter
ACES Quality Management, Denver, Colo., reported the critical defect rate for the second quarter of 2023 fell to 1.72%, a 3.37% decrease and the third consecutive quarter of declines.
ACES: Critical Defect Rate Down for Q1 2023
ACES Quality Management, Denver, reported the overall critical defect rate for the first quarter of 2023 was 1.78%. That’s down 3.26% from the previous quarter, and the second straight quarter of declines.
Critical Defect Rate Drops in Q4 2022, ACES Finds
ACES Quality Management, Denver, found the overall critical defect rate declined to 1.84% in Q4 2022.
Sharon Reichhardt of ACES Quality Management: Spring Your QC Forward or Fall Behind Fannie Mae’s New Requirements this September
Given the downturn in mortgage volume and the exploding cost to originate, Fannie Mae’s announcement comes at a time when QC departments may be much leaner than they were the year before. However, lenders can ill afford to ignore these changes, and compliance may mean investing in automation despite declining profitability.
3Q Critical Defect Rate Posts Series High
ACES Quality Management, Denver, said the overall critical defect rate for mortgage underwriting in the third quarter rose to a series high.