Driving Performance in Non-Agency Servicing: Aug. 5
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As non-agency products, including Non-QM, DSCR and HELOCs, continue to scale, mortgage servicers are navigating an increasingly complex environment where performance is measured across the full lifecycle—from borrower experience to bond performance.
Building on discussions from MBA’s Servicing Solutions Conference, this webinar brings together a panel of experts from servicing, subservicing, lending and capital markets. Panelists will discuss how leading firms align operations, data and investor expectations to compete in this fast-growing, increasingly scrutinized market.
The session will also highlight the role of automation, data integration and modern servicing platforms in improving investor reporting, borrower engagement and overall portfolio performance across non-traditional loan products. In addition, panelists will examine how servicing execution directly influences securitization outcomes, liquidity and long-term asset value.
Attendees will gain a practical, end-to-end perspective on what it takes to compete—and win—in non-agency servicing in 2026 and beyond.
Date/Time:
• Wednesday, Aug. 5 (2:00 PM – 3:00 PM ET)
Objectives:
• Understand how non-agency servicing differs from agency servicing and how those differences impact performance
• Identify scalable strategies for servicing Non-QM, DSCR and HELOC portfolios
• Learn how automation and data integration improve compliance, reporting and operational efficiency
• Explore borrower engagement strategies that reduce delinquencies and improve retentionUnderstand how to align servicing operations with investor expectations to improve portfolio performance
Target Audience:
• SVPs, VPs, and Directors of Mortgage Servicing
• Leaders in Default, Loss Mitigation, and Special Servicing
• Capital Markets Executives and MSR Portfolio Managers
• COOs and Senior Operations Leaders at Servicing and Subservicing Organizations
• Institutional Investors and Asset Managers focused on Non-Agency Portfolios
Speaker(s):
• Moderator: Jennifer McGuinness, CEO, Pivot Financial
• Allen D. Price, SVP, Sales, Client and Transaction Management, BSI Financial Services
• Jenny Coupland, CEO, Visio Lending
• Kimberly Ann Hare, President, Fay Servicing, LLC
