“While it’s no surprise that insurance costs are rising, we’re beginning to see emerging trends in terms of how homeowners are responding to the higher cost environment.” --Andy Walden, Head of Mortgage and Housing Market Research for Intercontinental Exchange

As a result of the increasing costs and negative customer experiences reported, mortgage servicing companies are seeking technology solutions that leverage artificial intelligence to more effectively answer customer questions and resolve incoming customer inquiries.

The job market softened somewhat in February, with the unemployment rate increasing to 4.1%, the pace of private sector job growth up by 140,000, and wage growth steady at 4%.