Defeating New Servicing Challenges With AI and Automation: May 15
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Join MBA and a panel of mortgage servicing experts that will discuss the dual importance of automated workflow and artificial intelligence (AI) technologies, and how together they can be used to overcome mounting pressures facing today’s servicers.
Our speakers will explain various applications of workflow automation and AI in servicing operations, such as in document processing, task logic, and communication management. Experts will examine the emerging role AI plays in enhancing servicing efficiencies, such as taking structured data, identifying key attributes, launching workflows based on those attributes, and using machine learning to assist customer interactions and make them auditable. Panelists will also discuss aggregating data involving default outcomes and losses from natural disasters such as hurricanes, tornados and wildfires, and offering ways to optimize outcomes based on geography, rate shifts, loan types, and borrower behavior patterns.
Experts will provide their outlook for automated workflow and AI based on current trends and economic conditions.
Date/Time:
Thursday, May 15 (3:00 PM – 4:00 PM ET)
Objectives:
• The difference between “old school” milestone tracking and using smart logic and automated workflows based on business rules to reduce costs and provide faster responses to borrowers
• The advantages of AI’s analytic decision-making capabilities and the need for extensive data and expertise to implement AI effectively
• Emerging trends and future developments in the field of AI, such as AI-driven chatbots for customer support
• How servicing executives can leverage both technologies together for optimal results and implementation strategies
• How to make informed decisions when choosing technology partners
Target Audience:
• Mortgage Servicing Executives
• Heads of Mortgage Servicing Operations
• Call Center Managers and Directors
• Senior Servicing Analysts
• IT Staff and Vendor Managers
Speaker(s):
• Jane Mason, CEO, Clarifire
• Cecelia Raine, VP Servicing Strategy and Integration, Freddie Mac
• Scott Rodeman, VP Servicing, Evergreen Home Loans
• David Hughes, EVP Servicing Operations, RoundPoint Mortgage Servicing
• Hans Rusli, CEO, IndiSoft
