Automating Efficient and Empathetic Servicing Experiences for Your Borrower: June 4

May 13, 2024

About the Event

*This is a sponsored webinar. Please be advised your contact information will be shared with the sponsor.*

In an era where efficiency, experience and sustainability are not just buzzwords, but essential benchmarks for success in mortgage servicing, transforming the conventional communication methods has become imperative. This webinar will dive into key issues impacting the servicing experience, covering best practices for resolving, enhancing and personalizing borrower interactions with speed to value. Attendees will learn how digital self-service and automation can offer secure, real-time communications with borrowers, dramatically improving engagement rates, as well as driving cost savings and operational efficiency.

Date/Time

Tuesday, June 4 (1:00 PM – 2:00 PM ET)

Objectives

• Challenges and opportunities for improving the borrower experience
• How automation and digital self-service can enhance efficiency and reduce operational costs
• Improving borrower engagement with prompt, personalized assistance

Experience Level

Intermediate

Target Audience

• Innovation
• Servicer, Loss Mitigation
• Loan, Lending
• Customer/Borrower (Care, Experience, Service)
• IT, Operations

Speaker(s)

• Ramie Word, SVP Customer Care & Client Delivery, Mr. Cooper
• Sharon Liu, Senior Manager, Product Marketing, Ushur