School of Mortgage Servicing: July 2024

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About the Event

This hands-on instructor-guided online course describes principles and strategies of key servicing functions, reviewing the important correlations and interconnectivity between business units within the servicing organization. The School of Mortgage Servicing not only reviews basic servicing functions and the potential compliance risks of not applying appropriate processes, but it also provides insights into how best to implement processes to minimize these risks.

The course is offered in a series of eight interactive two-hour Zoom webinars over a two-week period. Poll questions, chat questions, and online discussions engage the learners. To earn a certificate of completion, students are required to pass daily quizzes and a final exam.


• Servicing concepts
• Building a servicing portfolio and maintaining a customer base
• Cash management, escrow administration, and investor administration
• Regulatory compliance and quality control
• Bankruptcy, foreclosure, and REO
• Loss mitigation
• MSR portfolio valuation
• Current issues


Instructor Guided Online Course

Intended Audience:

• Servicers
• Front Line Managers
• Risk Managers
• Analysts
• Quality Control and Compliance Personnel

Experience Level(s):

• Entry-Level
• Intermediate

Program Times:

Week 1:

• Monday, July 8 (11:00 AM – 1:00 PM ET)
• Tuesday, July 9 (11:00 AM – 1:00 PM ET)
• Wednesday, July 10 (11:00 AM – 1:00 PM ET)
• Thursday, July 11 (11:00 AM – 1:00 PM ET)

Week 2:

• Monday, July 15 (11:00 AM – 1:00 PM ET)
• Tuesday, July 16 (11:00 AM – 1:00 PM ET)
• Wednesday, July 17 (11:00 AM – 1:00 PM ET)
• Thursday, July 18 (11:00 AM – 1:00 PM ET)

** Webinars may vary in duration depending on the subject matter**

View Sample Agenda

Scholarship Availability & Discounts:

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MBA’s Path to Diversity Scholarship is designed to support employees from diverse and traditionally under-represented backgrounds to advance their professional growth and career development by receiving up to $2,000 in education funds. Learn more and apply at

Your organization can get two complimentary seats to this class with an Education Advantage subscription! Contact Kathy Ryan to learn more about Education Advantage!