Opinion: Customer Service is a Lender’s Greatest Strength

HousingWire, Sept. 26, 2022–Eric Bernstein
These days, every week brings a new report, forecast or piece of news reminding us that the mortgage lending market is in uncharted waters. Mortgage demand fell 6% week over week at the end of July. Applications dropped 7% in the same period. The national inflation rate eclipsed 9% in June. Things have changed even more since then.