Why a Servant Leadership Approach is Essential for Digital Servicing

National Mortgage News, Aug. 24, 2022–Jose Morin
The author, with Brace, says fluctuations threatening to roil the mortgage market are making managing servicing costs the priority once again. No matter how long this accelerated downturn in originations may last, servicing will need to work hard to keep up with internal demands, and that will require rethinking traditional approaches to workflow and metrics.