Lenders Race to Keep Up With Requests for Consumer-Debt Relief

Wall Street Journal, May 13, 2020–AnnaMaria Andriotis (subscription)
Borrowers face jammed phone lines and overwhelmed customer-service departments.
https://www.wsj.com/articles/lenders-race-to-keep-up-with-requests-for-consumer-debt-relief-11589362202?mod=hp_lead_pos5