It’s Time to Redefine Service in the Mortgage Servicing Industry
HousingWire, Feb. 9, 2018–Joseph DeStasio
The author, who spoke at the recent MBA National Servicing Conference, says it’s time we change the conversation and recognize that people matter. Talented, happy team members create happy customers. And, when this focus is partnered with the right technology, the industry will finally be able to see some real change.
