Wells Fargo to Refund Fees Charged for Mortgage Delays that Were Primarily Its Own Fault

Los Angeles Times, Oct. 4, 2017–Lauren Raab
As it looks to win back trust after a scandal over its sales practices, the San Francisco bank said it will reach out to customers who paid so-called “rate-lock extension” fees from Sept. 16, 2013, through Feb. 28, 2017, and give refunds to customers who don’t think they should have paid.