CFPB Analyst: We Use Consumer Complaint Database as Insider Guide for Exams

HousingWire, Feb. 15, 2017–Ben Lane
Speaking during the “Preparing for Servicing Exams” session at the Mortgage Bankers Association’s National Mortgage Servicing Conference, being held currently in Dallas, CFPB Senior Analyst Ann Thompson said that the CFPB uses the complaint database as a guide for determining whether to pursue an exam against a particular company.