Errors Abound in CFPB’s Complaint Portal
National Mortgage News, Nov. 18, 2015–Witkowski, Rachel
In one instance, a single complaint in the Consumer Financial Protection Bureau’s database was counted as 35 different ones while in another, a complaint against a payday lender was filed against an unrelated bank. Current and former officials say that’s par for the course, leading to inflated complaint numbers and inaccurate data.
