The recent announcement of Rocket’s acquisition of Mr. Cooper represents more than just another M&A deal–it marks the beginning of a fundamental shift in how the market’s largest players view servicing portfolios and technology infrastructure, Blend’s Nima Ghamsari writes.
Tag: Servicing
MBA Premier Member Editorial: How AI Can Help Turn Customer Experience into a Revenue Engine
What if AI could make the contact center a source of strategic growth? Sei AI Co-Founder & CEO Pranay Shetty looks into it.
Tavant’s Sandeep Shivam: How Gen AI-Powered Coaching Revolutionizes Mortgage Servicing
As a result of the increasing costs and negative customer experiences reported, mortgage servicing companies are seeking technology solutions that leverage artificial intelligence to more effectively answer customer questions and resolve incoming customer inquiries.
MBA: Share of Mortgage Loans in Forbearance Decreases to 0.40% in January
MBA’s monthly Loan Monitoring Survey revealed the total number of loans now in forbearance decreased 7 basis points from 0.47% of servicers’ portfolio volume in the prior month to 0.40% as of January 31, 2025.
Servicing Panel Talks AI, Insurance, Future Trends
DALLAS–What’s next for the servicing industry when it comes to trends and challenges in technology, regulation and the overall market?
Christine Chandler: For Servicers, Challenges, Opportunities Abound
Christine Chandler, 2025 MBA Chair-Elect and Chief Credit Officer and Chief Operating Officer at M&T Realty Capital Corp., discussed hot topics in the servicing industry during her opening remarks at MBA’s 2025 Servicing Solutions Conference & Expo.
Rocktop Technologies’ Brett Benson–Maximizing Investor Yields During Rising Mortgage Delinquencies
The uptick in residential mortgage delinquencies from Q3 2023 – Q3 2024 caught the attention of Brett Benson, Co-President and Chief Investment Officer with Rocktop Technologies. MBA NewsLink asked him how mortgage investors can maximize their yields in 2025 if the trend continues.
Sara Stogsdill from Deephaven Mortgage: Operations is at the Center of Disaster Recovery
Deephaven Mortgage’s Sara Stogsdill has been busy since Hurricanes Helene and Milton struck the Southeastern U.S. MBA NewsLink interviewed her about the pivotal role of operations teams in minimizing the financial consequences of these major events.
Brett Benson from Rocktop Technologies–Maximizing Investor Yields During Rising Mortgage Delinquencies
The uptick in residential mortgage delinquencies from Q3 2023 – Q3 2024 caught the attention of Brett Benson, Co-President and Chief Investment Officer with Rocktop Technologies. MBA NewsLink asked him how mortgage investors can maximize their yields in 2025 if the trend continues.
Operations is at the Center of Disaster Recovery–Deephaven Mortgage’s Sara Stogsdill
Deephaven Mortgage’s Sara Stogsdill has been busy since Hurricanes Helene and Milton struck the Southeastern U.S. MBA NewsLink interviewed her about the pivotal role of operations teams in minimizing the financial consequences of these major events.