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MBA Newslink

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Home>Servicing

Tag: Servicing

Navigating New GSE Internal Control Requirements: What Financial Institutions Need to Know

Ncontracts’ Robert Brosh examines Fannie Mae and Freddie Mac’s updates to their internal control frameworks.

October 13, 2025 | By MBA NewsLink Staff

Chart of the Week: Cost of Servicing Performing and Non-Performing Loans

According to MBA’s latest Servicing Operations Study and Forum, fully-loaded mortgage servicing costs of performing loans averaged $176 per loan in 2024, while the costs of non-performing loans averaged $1,573 per loan.

July 28, 2025 | By MBA NewsLink Staff

The Hidden Risk Lurking Between Closing and Servicing Transfer

Blue Sage Solutions’ David Aach discusses a critical but often overlooked phase between the celebratory handshake and the loan’s transfer to a permanent servicer: interim servicing.

July 24, 2025 | By MBA NewsLink Staff

Southern Discomfort: Weather, Economic Headwinds Drive Home Insurance Premiums Through the Roof

First American Senior Economist Sam Williamson examines the explosion in homeowners’ insurance costs and highlights areas where costs have increased the most.

May 15, 2025 | By MBA NewsLink Staff

Autoagent’s Steven Pals on Why Mortgage Lenders Should Consider Direct Servicing

Direct servicing helps lenders reduce costs and maintain control and also positions them to respond swiftly to market dynamics, Autoagent’s Steven Pals writes.

May 13, 2025 | By MBA NewsLink Staff

MBA Premier Member Editorial: Is the Rocket-Mr. Cooper Deal A Catalyst for Change in Mortgage Servicing?

The recent announcement of Rocket’s acquisition of Mr. Cooper represents more than just another M&A deal–it marks the beginning of a fundamental shift in how the market’s largest players view servicing portfolios and technology infrastructure, Blend’s Nima Ghamsari writes.

April 24, 2025 | By MBA NewsLink Staff

MBA Premier Member Editorial: How AI Can Help Turn Customer Experience into a Revenue Engine

What if AI could make the contact center a source of strategic growth? Sei AI Co-Founder & CEO Pranay Shetty looks into it.

April 17, 2025 | By MBA NewsLink Staff

Tavant’s Sandeep Shivam: How Gen AI-Powered Coaching Revolutionizes Mortgage Servicing

As a result of the increasing costs and negative customer experiences reported, mortgage servicing companies are seeking technology solutions that leverage artificial intelligence to more effectively answer customer questions and resolve incoming customer inquiries.

March 6, 2025 | By MBA NewsLink Staff

MBA: Share of Mortgage Loans in Forbearance Decreases to 0.40% in January

MBA’s monthly Loan Monitoring Survey revealed the total number of loans now in forbearance decreased 7 basis points from 0.47% of servicers’ portfolio volume in the prior month to 0.40% as of January 31, 2025.

February 19, 2025 | By MBA NewsLink Staff

Servicing Panel Talks AI, Insurance, Future Trends

DALLAS–What’s next for the servicing industry when it comes to trends and challenges in technology, regulation and the overall market?

February 7, 2025 | By Anneliese Mahoney
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