According to MBA’s latest Servicing Operations Study and Forum, fully-loaded mortgage servicing costs of performing loans averaged $176 per loan in 2024, while the costs of non-performing loans averaged $1,573 per loan.
Tag: Servicing
The Hidden Risk Lurking Between Closing and Servicing Transfer
Blue Sage Solutions’ David Aach discusses a critical but often overlooked phase between the celebratory handshake and the loan’s transfer to a permanent servicer: interim servicing.
Southern Discomfort: Weather, Economic Headwinds Drive Home Insurance Premiums Through the Roof
First American Senior Economist Sam Williamson examines the explosion in homeowners’ insurance costs and highlights areas where costs have increased the most.
Autoagent’s Steven Pals on Why Mortgage Lenders Should Consider Direct Servicing
Direct servicing helps lenders reduce costs and maintain control and also positions them to respond swiftly to market dynamics, Autoagent’s Steven Pals writes.
MBA Premier Member Editorial: Is the Rocket-Mr. Cooper Deal A Catalyst for Change in Mortgage Servicing?
The recent announcement of Rocket’s acquisition of Mr. Cooper represents more than just another M&A deal–it marks the beginning of a fundamental shift in how the market’s largest players view servicing portfolios and technology infrastructure, Blend’s Nima Ghamsari writes.
MBA Premier Member Editorial: How AI Can Help Turn Customer Experience into a Revenue Engine
What if AI could make the contact center a source of strategic growth? Sei AI Co-Founder & CEO Pranay Shetty looks into it.
Tavant’s Sandeep Shivam: How Gen AI-Powered Coaching Revolutionizes Mortgage Servicing
As a result of the increasing costs and negative customer experiences reported, mortgage servicing companies are seeking technology solutions that leverage artificial intelligence to more effectively answer customer questions and resolve incoming customer inquiries.
MBA: Share of Mortgage Loans in Forbearance Decreases to 0.40% in January
MBA’s monthly Loan Monitoring Survey revealed the total number of loans now in forbearance decreased 7 basis points from 0.47% of servicers’ portfolio volume in the prior month to 0.40% as of January 31, 2025.
Servicing Panel Talks AI, Insurance, Future Trends
DALLAS–What’s next for the servicing industry when it comes to trends and challenges in technology, regulation and the overall market?
Christine Chandler: For Servicers, Challenges, Opportunities Abound
Christine Chandler, 2025 MBA Chair-Elect and Chief Credit Officer and Chief Operating Officer at M&T Realty Capital Corp., discussed hot topics in the servicing industry during her opening remarks at MBA’s 2025 Servicing Solutions Conference & Expo.