RPA technologies have been proven to shrink loan origination and processing times by as much as 80% while increasing post-close quality control efficiencies by as much as 20%. More importantly, they empower lenders to free up resources to deliver better customer service to borrowers. And yet, there is relatively little discussion or understanding about how RPA actually works—let alone how powerful it can be.
Tag: Robotics
STRATMOR: Borrower Satisfaction Driving Lender Technology Decisions
According to the 2019 Technology Insight Study, Greenwood Village, Colo., improving the borrower experience is the key driver for implementing technology, with three of the top five perceived digital benefits specifically focused on enhancing borrower satisfaction with the loan process.