The economy might be teetering; and the COVID-19 pandemic hasn’t yet shown clear signs of subsiding. But thanks to technology and aggressive business strategies, the mortgage industry is showing remarkable resilience—and uncharacteristic innovation.
First American Financial Corp., Santa Ana, Calif., a provider of title insurance, settlement services and risk services for real estate transactions, and Docutech, a provider of document, eClose and fulfillment technology for the mortgage industry, signed an agreement for First American’s acquisition of Docutech.
J.D. Power, Costa Mesa, Calif., said overall customer satisfaction with primary mortgage originators improved throughout most of 2019 but dropped off significantly in the second quarter as loan origination volume surged.