Mary Kay Scully says process improvement efforts begin with good intentions but can become disconnected from the people actually performing the work. “The result is often a collection of flowcharts and documentation that never really changes how an organization operates.”
Tag: Mary Kay Scully
Mary Kay Scully: Prepare for Upcoming Uniform Residential Appraisal Report Changes
Lenders have a big change coming their way. On Nov. 2, one of the most significant updates to residential appraisal reporting in years will be mandatory. Fannie Mae and Freddie Mac are modernizing appraisal standards through the new Uniform Residential Appraisal Report.
Mary Kay Scully on the Human Side of Homebuying
For any professional, the mortgage process is second nature. We know why certain information is necessary. We know how long certain steps in the process take. We understand how the market works. But step into a borrower’s position for a moment.
Mary Kay Scully: Rethinking Learning in a Leaner Workforce
Oscar Wilde observed, “You can never be overdressed or over-educated.” In today’s mortgage environment, the latter may be one of the most important investments leaders can make.
The Art of Asking
Mary Kay Scully, director of customer education at Enact, examines how lenders turn a great experience into more business.
Why Mortgage Executives Can’t Afford to Ignore AI
Enact’s Mary Kay Scully writes that for mortgage leaders, the question is no longer whether AI will shape the industry but how quickly they will adapt to it.
Mary Kay Scully on Embracing Change
Woodrow Wilson once said, “If you want to make enemies, try to change something.”
Of Baggage and Borrowers
Enact’s Mary Kay Scully says that in lending, every assumption can be a barrier for both the lender and the buyer.
What’s Holding First-Time Homebuyers Back?
Mary Kay Scully, Director of Customer Education at Enact, looks at why first-time homebuyers have been opting to wait.
Adding Value: Becoming an Appraisal Expert
Appraisal accuracy is under the microscope as people grow increasingly interested in how much their house is worth, writes Enact’s Mary Kay Scully