Servicing retention generates servicing fee income and helps servicers improve the customer experience. Modern loan servicing software automates investor reporting and compliance and creates a more efficient workflow, allowing servicers to effectively service loans in-house.
Tag: Customer Relationships
Stanley Middleman of Freedom Mortgage: Creating Customers for Life is Not That Hard
When you achieve great success as a lender, everyone wants to know your secret—but there really isn’t one. There are many ways to run an enterprise, but at the end of the day, every business must be about the customer. The ultimate goal, however, is building customers for life.
Armand Massie of HCL Technologies: Transforming Lending Solutions for Enhanced Customer Experience
The face of lending has changed – from large banks and financial institutions to online consumers and lenders. With the pandemic mandating social distancing and lockdowns, businesses and individuals are looking for lenders that can perform the borrowing journey remotely and faster than before.
Rob Wilson: Relationships Need to be Transformational, Not Transactional
The mortgage business is inherently transactional and cyclical, with ever-changing rates, high-highs and low-lows, and this trend is not expected to change any time soon. The circumstances due to the pandemic mirror those of the economic downturn in 2008, and in both situations, it was crucial to have formed two-way partnerships with others in the industry who had a vested interest in mutual success and propelling both businesses forward.
Rob Wilson: Relationships Need to be Transformational, Not Transactional
The mortgage business is inherently transactional and cyclical, with ever-changing rates, high-highs and low-lows, and this trend is not expected to change any time soon. The circumstances due to the pandemic mirror those of the economic downturn in 2008, and in both situations, it was crucial to have formed two-way partnerships with others in the industry who had a vested interest in mutual success and propelling both businesses forward.
Rob Wilson: Relationships Need to be Transformational, Not Transactional
The mortgage business is inherently transactional and cyclical, with ever-changing rates, high-highs and low-lows, and this trend is not expected to change any time soon. The circumstances due to the pandemic mirror those of the economic downturn in 2008, and in both situations, it was crucial to have formed two-way partnerships with others in the industry who had a vested interest in mutual success and propelling both businesses forward.
Rob Wilson: Relationships Need to be Transformational, Not Transactional
The mortgage business is inherently transactional and cyclical, with ever-changing rates, high-highs and low-lows, and this trend is not expected to change any time soon. The circumstances due to the pandemic mirror those of the economic downturn in 2008, and in both situations, it was crucial to have formed two-way partnerships with others in the industry who had a vested interest in mutual success and propelling both businesses forward.
Rob Wilson: Relationships Need to be Transformational, Not Transactional
The mortgage business is inherently transactional and cyclical, with ever-changing rates, high-highs and low-lows, and this trend is not expected to change any time soon. The circumstances due to the pandemic mirror those of the economic downturn in 2008, and in both situations, it was crucial to have formed two-way partnerships with others in the industry who had a vested interest in mutual success and propelling both businesses forward.