The post-pandemic remote working situation has compelled borrowers and customers to use online and mobile channels for lending services. And for finding answers to their complex questions, they are turning to social media or calling customer care.
Tag: Contact Centers
Patrick Drimmer of HCL Technologies: Modernizing Contact Centers with Future-Ready Lending Solutions
The post-pandemic remote working situation has compelled borrowers and customers to use online and mobile channels for lending services. And for finding answers to their complex questions, they are turning to social media or calling customer care.