Overall customer satisfaction with mortgage servicers has increased slightly this year as servicers improve key aspects of the customer experience, including digital experiences, communication around escrow and fees and issue resolution.
Tag: Bruce Gehrke
Mortgage Servicing Apps Deliver Uneven User Experience, J.D. Power Finds
The mortgage servicing industry lags behind other sectors when it comes to streamlined, easy-to-navigate interfaces and convenient access, according to J.D. Power, Troy, Mich.
Mortgage Customer Satisfaction Surges, J.D. Power Reports
J.D. Power, Troy, Mich., says mortgage lenders are adopting a more consultative, advisory-style engagement with customers, “[and] that shift is paying off in the form of significantly higher customer satisfaction scores, improved trust and increased levels of brand loyalty.”
Decoding Customer Satisfaction and Loyalty: Key Insights from J.D. Power’s Latest Mortgage Studies, Jan. 21
Click here for more information About the Event:This webinar examines critical findings from J.D. Power’s latest mortgage origination and servicing studies, revealing why traditional customer acquisition and retention strategies are …