Retention is the new acquisition and likely the most important KPI in the digital age. While the focus has historically been on acquiring new leads for revenue generation, the mortgage industry is now shifting its emphasis to retaining customers by enhancing the overall borrower experience.
Tag: Borrower Experience
Rocky Foroutan of LenderHomePage: Borrower Experience and Customer Retention–The Definitive Key For Digital Mortgage Success
Retention is the new acquisition and likely the most important KPI in the digital age. While the focus has historically been on acquiring new leads for revenue generation, the mortgage industry is now shifting its emphasis to retaining customers by enhancing the overall borrower experience.
Jennifer Henry: Reducing Risk and Increasing Efficiency for Digital Mortgages with Third-Party Verifications
The digitization process has accelerated as mortgage professionals seek ways to efficiently meet the high demand for both purchase and refinance applications.
Jennifer Henry: Reducing Risk and Increasing Efficiency for Digital Mortgages with Third-Party Verifications
The digitization process has accelerated as mortgage professionals seek ways to efficiently meet the high demand for both purchase and refinance applications.
Nate Johnson: 3 Ideas Toward a Fast, Efficient, Profitable Mortgage Operations Process
The U.S. real estate industry is in a volatile state – as much, if not more, than it was during the 2008 financial crisis. We are seeing some record numbers in the mortgage industry with rising foreclosures, really low interest rates, and shortage of inventory. This does seem to be a stable environment, though – but while things seem to fall in place at times, the next moment new factors disrupt the market environment. Here are three areas of turbulence in the mortgage industry.
Matt Clarke: How Technology Can Enhance Borrower’s Experience by Supporting Lender
As the industry becomes increasingly digital, mortgage professionals must find a way to survive and keep up with demand at rapid speed. Unfortunately, the latest and greatest technology comes at a price. To truly succeed, mortgage professionals need to determine strategies that reduce expenses while offering a convenient relationship-based mortgage experience for borrowers.
Matt Clarke: How Technology Can Enhance Borrower’s Experience by Supporting Lender
As the industry becomes increasingly digital, mortgage professionals must find a way to survive and keep up with demand at rapid speed. Unfortunately, the latest and greatest technology comes at a price. To truly succeed, mortgage professionals need to determine strategies that reduce expenses while offering a convenient relationship-based mortgage experience for borrowers.
Matt Clarke: How Technology Can Enhance Borrower’s Experience by Supporting Lender
As the industry becomes increasingly digital, mortgage professionals must find a way to survive and keep up with demand at rapid speed. Unfortunately, the latest and greatest technology comes at a price. To truly succeed, mortgage professionals need to determine strategies that reduce expenses while offering a convenient relationship-based mortgage experience for borrowers.
Matt Clarke: How Technology Can Enhance Borrower’s Experience by Supporting Lender
As the industry becomes increasingly digital, mortgage professionals must find a way to survive and keep up with demand at rapid speed. Unfortunately, the latest and greatest technology comes at a price. To truly succeed, mortgage professionals need to determine strategies that reduce expenses while offering a convenient relationship-based mortgage experience for borrowers.
Matt Clarke: How Technology Can Enhance Borrower’s Experience by Supporting Lender
As the industry becomes increasingly digital, mortgage professionals must find a way to survive and keep up with demand at rapid speed. Unfortunately, the latest and greatest technology comes at a price. To truly succeed, mortgage professionals need to determine strategies that reduce expenses while offering a convenient relationship-based mortgage experience for borrowers.