MBA NewsLink Premier Member Spotlight: nCino
MBA NewsLink: Share a brief overview of your company.
nCino: Headquartered in Wilmington, N.C., nCino (NASDAQ: NCNO) is the platform for agentic AI banking with over 2,700 financial institutions worldwide—including community banks, credit unions, independent mortgage banks, and the largest financial entities globally. nCino’s intelligent Mortgage Suite is purpose-built to help lenders increase profitability by automating loan processing and closing, delivering modern customer convenience, surfacing data insights, and simplifying incentive compensation management.
MBA NewsLink: What key products or services would you like to showcase?
nCino: The nCino Mortgage Suite consists of three products that unite the people, systems and stages of the mortgage process to deliver a seamless, end-to-end solution for IMBs, banks, and credit unions:
• Mortgage Point of Sale is a mobile-native digital mortgage solution that enables lenders to efficiently originate, process, and close loans from anywhere — powered by nCino’s Agentic Homeownership Journey, an AI framework embedded natively across the entire mortgage lifecycle.
Unlike typical point-of-sale solutions, nCino Mortgage goes further by delivering a connected system of five role-specific Digital Partners built directly into the workflows lenders already use — no new systems, no separate logins, no implementation lift. Each partner is purpose-built for a distinct role: client conversion, income analysis, document processing, borrower engagement, and post-close portfolio management, ensuring intelligent support at every stage of the journey.
The result is a seamless experience from initial contact through application and approval to final closing — all within a single login. With dedicated title collaboration tools and support for multiple closing scenarios, nCino Mortgage also delivers a modern digital closing experience that improves lenders’ speed, security, liquidity, and savings.
• Incentive Compensation gives lenders one place to manage, audit, analyze, and report on all their loan compensation data, transactions, and communications. It saves lenders countless hours each payroll period by replacing manual incentive compensation paperwork and processes with accuracy, transparency, and flexibility.
• Mortgage Analytics empowers lenders to deploy a unified data strategy with turnkey mortgage insights and analytics that increase productivity and efficiency through intuitive dashboards, instant pipeline and performance data views, loan-level drill-downs, scorecards, and more.
The entire Mortgage Suite supports bidirectional integration to popular loan origination systems (LOS), eliminating the need to build a data warehouse or hire developers, business analysts, and solution architects. Learn more at https://www.ncino.com/mortgage/us.
MBA NewsLink: Please name some senior personnel.
nCino: Casey Williams, General Manager, nCino Mortgage
Casey brings a rare combination of customer success and engineering leadership to his role overseeing nCino’s mortgage business. He spent more than five years at SimpleNexus, which was acquired by nCino in 2022, where he built and guided teams responsible for delivering seamless digital mortgage experiences to millions of users. Today, he works closely with independent mortgage brokers, banks, and credit unions to help them embrace cloud-based technology and achieve lasting growth.
Pam Faulkner, Executive Director, Professional Services
Pam has devoted the last 25 years of her 40-year mortgage career to helping lenders get the most out of their technology solutions. Her drive to create modern, mobile-friendly mortgage experiences was instrumental in the launch of nCino Mortgage’s mobile disclosures and the development of its eClose features. Her love of learning and willingness to share knowledge has also made her a highly sought-after educator and speaker in the industry. She is a recipient of HousingWire’s Women of Influence award.
Jay Arneja, Global Channels & U.S. Mortgage Partnerships
Jay Arneja has over 25 years of mortgage industry experience, including leadership roles at MERS and Freddie Mac. She has helped countless mortgage companies optimize their deployment of technology, and in her role, drives the strategic alliances that help lenders worldwide thrive in an increasingly digital landscape. She serves on the board of Next Step Network, a nonprofit working to expand sustainable homeownership through factory-built housing and has been recognized by HousingWire as a Tech Trendsetter.
MBA NewsLink: What are some key trends your company is tracking?
nCino: The role of AI and Intelligent Automation in driving operational efficiencies, improving borrower satisfaction, and meeting the evolving needs of loan officers
Operational challenges facing lenders today
Lender profitability and performance benchmarks drawn from our mortgage business intelligence (BI) and data analytics suite
Incentive compensation trends for loan officers, underwriters and other commission-eligible roles
Legislative/regulatory trends and their impact on mortgage operations, compliance, and technology
Consumer preferences and behavior across different demographics and during each stage of the homeownership journey
The use of AI/ML, including generative AI, to help financial institutions become more predictive, personalized, and proactive
The migration from single channel to omni-channel experiences that improve the customer experience, promote cross-sell and reduce time-to-offer.
MBA NewsLink: Why did your company join the Mortgage Bankers Association?
nCino: nCino’s premier membership with the MBA reflects a deliberate strategic commitment. As the preeminent trade association for the U.S. real estate finance industry, the MBA provides unparalleled access to the clients, partners, regulators, and thought leaders shaping the future of mortgage banking.
MBA NewsLink: How has being an MBA Premier Member benefited your company?
nCino: The MBA’s conferences, committees, and community have proven to be a powerful engine for business development and relationship building at the highest levels of the industry. Equally valuable is the MBA’s depth of research, market intelligence, and educational programming, which keeps nCino well-positioned to anticipate regulatory shifts and emerging trends before they arrive.
Membership also affords nCino a prominent platform to advance its perspective as the leading platform for agentic AI banking. Built by bankers, for bankers, nCino pioneered native cloud technology for financial institutions and continues to define the cutting edge and offers a trusted, agentic platform purpose-built for financial services and regulated industries. By deploying AI agents alongside human teams, nCino’s dual workforce enables institutions to eliminate inefficiencies, sharpen decision-making and deliver better outcomes for the customers they serve.
(MBA Premier Member Spotlights are provided by the Mortgage Bankers Association as a service to Premier Members of the association. Publication does not constitute an endorsement of a particular company, product or service.)
