MBA Premier Member Spotlight: PMSI
(One in a continuing series of profiles of Premier Members of the Mortgage Bankers Association. Please contact MBA’s Alicia Goncalves, CMB for information about Premier Member Spotlights.)
MBA NewsLink: Share a brief overview of your company
PMSI: PMSI is the mortgage industry’s leader for investor reporting and accounting tech-enabled solutions. We have dedicated over 25 years to building expert systems that revolutionize an often-overlooked servicing function. With a diverse team of industry subject matter experts and innovative technology specialists, PMSI provides the expertise needed to deliver tailored solutions that empower our clients to optimize their servicing operations.
MBA NewsLink: What key products or services would you like to showcase?
PMSI: PMSI delivers tech-enabled solutions that focus on both reducing risk of financial loss due to servicing errors and enabling servicers to optimize internal cost models without sacrificing quality. At the heart of our foundation is QTM a comprehensive platform that’s revolutionizing the industry!
QTM is an automated exception management platform capable of resolving reporting errors and exceptions beyond traditional in-house servicer capabilities. It eliminates the manual tasks of aggregating, populating, and validated data that is part of the traditional reconciliation and cash analysis activities. Instead, QTM ingests over 250 servicing platform data reports, over 90 investor data feeds (FNMA, FHLMC & GNMA), and approximately 100 bank data sources to systematically adjudicate and resolve over 90% of reporting exceptions and reconciliation differences associated with upstream servicing errors.
Central to QTM is the unique way in which we have combined the power of automation, Narrow AI, and subject matter expert knowledge across servicing, capital markets, and investor requirements.
QTM delivers:
• Systematic embedded compliance for reporting across FNMA, FHLMC, GNMA and Private investors.
• Integrated functionality feeding research into cash analysis, reconciliation, and remittance functions – no multi-system toggling.
• Systematic research & resolution of exceptions with an on-demand audit trails that support every change made.
• One centralized database for all team members to work within – no more e-mails, spreadsheets, and manual trackers.
• Improved efficiency through elimination of time wasted on non-value adding data aggregation & reconciliation tasks.
• Ability to identify, research, and resolve more issues in less time, reducing the servicer’s risk of financial loss due to servicing errors.
MBA NewsLink: How would you describe your company’s culture?
PMSI: PMSI’s culture is built on a foundation of innovation, curiosity, and a relentless commitment to excellence. We foster an environment where creative ideas are encouraged, questions are welcomed, and continuous improvement drives us forward.
We strive to be the best in our industry, pushing boundaries and setting new standards through a collective passion for delivering exceptional results for our clients.
MBA NewsLink: How is your company engaged with MBA?
PMSI: We have proudly been members of MBA for many years, and we are excited at the opportunity to elevate our partnership further! We have attended multiple conferences & M-Power events, and we are gearing up for the upcoming 2025 MBA Annual event that will be in our backyard! Viva Las Vegas!
Our forward focus is to build and expand partnership with MBA to promote knowledge sharing and collaboration of innovation across the mortgage servicing industry.
MBA NewsLink: What opportunities do you see for collaboration with lenders and servicers?
PMSI: At PMSI, we believe the strongest partnerships are those built on a shared goal. Our client’s goals and success are at the forefront of every decision we make, ensuring the solutions we develop will positively impact their operation.
We build solutions that:
• Increase efficiency, quality & scalability
• Mitigate market shifts through operational elasticity
• Reduce technical debt
• Reduce risk of financial loss
• Strengthen investor/servicer relationships
We deliver through SaaS, Managed Services, and Consulting models that give us the flexibility to meet our client needs in all stages of their business cycle – whether they are standing up a new operation or looking to expand their current capabilities – we can support their success!
