Industry Briefs, July 8, 2025
(Image courtesy of Markus Winkler via pexels.com)
nCino Introduces AI-Powered Chat for Mortgage Borrowers
nCino, Wilmington, N.C., has launched Mortgage Advisor, a generative AI chat experience designed to address a persistent challenge in mortgage lending: borrower support gaps.
Key capabilities include:
• 24/7 multilingual support for borrower inquiries using generative AI technology.
• Loan-specific guidance informed by an individual borrower’s application data.
• Compliance-focused responses limited to mortgage-related questions only.
• Customizable branding allowing lenders to rebrand the assistant under their own identity.
• Seamless integration within nCino’s existing borrower portal experience.
Mortgage Advisor is currently available through nCino’s Early Access Program (EAP) for mid-to-large sized lenders willing to participate in beta testing. Implementation requires only a feature flag activation with no upfront fees during the beta period. General availability timing remains to be determined.
The AI-powered approach represents nCino’s response to growing competitive pressures in mortgage origination, offering lenders a scalable way to improve borrower satisfaction while reducing operational overhead during the critical application process.
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Truework Launches Free Verifications for Pre-Approvals
Truework, San Francisco, has introduced $0 verification reports for pre-approvals, to help lenders combat unnecessary spending during early loan stages. Lenders only pay when full reports are needed.
Truework’s pre-approval verification reports are offered as part of its comprehensive and streamlined VOIEA solution that helps mortgage providers save in verification costs.
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Dark Matter Technologies Achieves UCDP Integration
Dark Matter Technologies, Jacksonville, Fla., has established an integration with Uniform Collateral Data Portal, a singe portal jointly maintained by Fannie Mae and Freddie Mac.
The integration positions Dark Matter as an early adopter of the technology needed to support the Uniform Appraisal Dataset 3.6 and Forms Redesign initiative. It enables submission of appraisal report data to the GSEs via UCDP.
Innovations to work with this effort include both the Empower and the ExchangeSM Network support for a brand-new appraisal report data file, ZIP file submissions, integrating six new data fields to enhance property detail and a streamlined process for extracting PDF and XML files. These capabilities allow the firm to assist lenders in transitioning to new UAD 3.6, simplifying reporting across any residential property type.
The new UAD 3.6 is available for GSE-approved lenders during the limited production period, beginning Sept. 8, and is required for all appraisal reports submitted to UCDP beginning Nov. 2, 2026.
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SettlementOne Partners With FICO
SettlementOne, Indianapolis, announced a strategic partnership with FICO, Bozeman, Mont., to integrate the FICO Score Mortgage Simulator into its comprehensive suite of mortgage lending tools.
It will empower lenders to provide precise, actionable credit insights to help improve borrower outcomes while streamlining the qualification process.
The tool allows lenders to demonstrate how specific credit decisions can impact borrowers’ FICO scores, and by extension their loan options and interest rates.
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