MBA Premier Member Spotlight: ServiceLink
(One in a continuing series of profiles of Premier Members of the Mortgage Bankers Association. Please contact MBA’s Alicia Goncalves, CMB for information about Premier Member Spotlights.)
MBA NewsLink: Share a brief overview of your company.
ServiceLink: ServiceLink is the nation’s premier provider of tech-enabled mortgage services. Through our award-winning, best-in-class, proprietary technology and decades of trusted experience, ServiceLink is revolutionizing the industry. Our dedicated teams set the standard in mortgage technology while providing end-to-end origination and default management services faster, with more clarity and precision.
Our services improve efficiency and transparency throughout the entire mortgage process, truly Linking What Matters.
ServiceLink offers a full product suite of services, including valuation, title and closing and flood services to mortgage originators; and title and closing, field services, valuation, auction, REO asset management and reporting and support services to mortgage servicers and investors. For more information about ServiceLink, visit www.servicelink.com.
MBA NewsLink: What key products or services would you like to showcase?
ServiceLink: ServiceLink helps lenders, servicers and investors meet their goals while creating a differentiating borrower experience. We offer end-to-end service for every step of the mortgage process, including first mortgage, home equity and default.
For lenders, our experienced title, appraisal, flood and closing teams use our exclusive technology platform EXOS® to deliver superior loan origination services. For servicers, our proven technology and an end-to-end suite of services can scale to improve your business outcomes and meet your goals and needs.
For investors, no matter your buying strategy, we have a title, close, flood, valuation or a holistic solution to support your investment needs. ServiceLink’s EXOS® technologies have revolutionized the lender and borrower experience from appraisals to closings by pioneering the industry’s first and only real-time scheduling solution, giving users direct access to the schedules of the nation’s most qualified agents at the tap of a finger through real-time calendar syncing capabilities.
This unrivaled, best-in-class technology puts the lender and borrower in the driver’s seat, allowing them to choose the exact date, time and now, with the latest update, closing location of their choosing. With the transparency and flexibility today’s users expect in every aspect of their lives, ServiceLink’s unique self-scheduling solution for appraisal and signing appointments includes proactive communication at key milestones, including the agent’s contact information, photo and – where applicable – make and model of their vehicle, appointment reminders and GPS-coordinated estimated arrival times. Users can also schedule appraisal appointments via SMS text message, further enhancing and up leveling the borrower experience.
MBA NewsLink: How would you describe your company’s culture?
ServiceLink: At ServiceLink, our success is driven by our employees, which is why we’re dedicated to fostering a workplace culture that promotes a positive employee experience and environment. We’re committed to a culture of belonging and inclusion where all employees and vendors feel empowered to make a difference through their work, are valued for their diverse backgrounds and perspectives and have an equal opportunity for growth and development.
As the leader in the mortgage space, our team members are continually recognized through various industry awards and publications, receiving top recognitions from HousingWire, Five Star Institute, MortgagePoint and National Mortgage Professional, among others.
MBA NewsLink: How is your company engaged with MBA?
ServiceLink: ServiceLink has been an Associate Premier Member of the Mortgage Bankers Association for decades; this membership also includes the Mortgage Action Alliance (MAA) and MISMO. ServiceLink has participated with and sponsored many of the MBA Conferences on an annual basis, including the Servicing Solutions Conference & Expo and the Annual Convention and Expo.
MBA NewsLink: What opportunities do you see for collaboration with lenders and servicers?
ServiceLink: ServiceLink offers end-to-end service for every step of the mortgage process, including first mortgage, home equity and default. We provide services for eight of the top 10 largest lenders and nine out of the 10 largest servicers, while also serving investors. For our client partners, we can work together to improve the experience for every participant in the process – from the lender to the vendor and, most importantly, the borrower.
ServiceLink’s products and solutions were designed to speed up and enhance mortgage processes through our differentiating and proprietary technology. In addition, our technology was built with the borrower in-mind. With ServiceLink, we help to give our clients the competitive edge, no matter what the market throws their way. What can a partnership with ServiceLink do for you and your business? Contact our team to find out!
(MBA Premier Member Spotlights are provided by the Mortgage Bankers Association as a service to MBA Premier Members. Publication does not constitute an endorsement of a particular company, product or service. For more information about the MBA Premier Member program, contact MBA Director of Associate Membership Alicia Goncalves, CMB, at agoncalves@mba.org or call 202/557-2920.)
