Loan Servicing Transfers That Deliver Results: July 11

This is a sponsored webinar. Please be advised, registrant’s contact information will be shared with the sponsor.

Today’s mortgage marketplace has MSR holders buying and selling to meet financial objectives. Mortgage Servicers are exploring options to leverage the experience of subservicers to reduce costs. Often, these the activities associated with these transfers produce concerns for Secondary Marketing and Mortgage Servicing Professionals. Servicing transfers do not need to be scary or stressful! Successful service transfers are persistently laser focused on the customer experience. Extra care is required during transfers as customers don’t get to choose their servicer and its imperative to reduce customer effort and confusion.

Join MBA Education and industry experts to learn how you can execute your business strategies with confidence by understanding best practices for service transfers.

Date/Time:

Thursday, July 11 (1:00 PM – 2:00 PM ET)

Objectives:

Demonstrate best practices for seamless mortgage servicing transfers that prioritize the customer experience

Identify and breakthrough servicing transfer myths

Experience Level:

Entry-Level

Target Audience:

Loan Servicing Leaders

Customer Experience Specialists

Compliance Officers

Secondary Marketing Professionals

Speakers:

Linda Case, EVP of Loan Administration, Servbank

Johnny Spagnola, SVP of Experience, Servbank