Industry Briefs, Feb. 22, 2024

(Image courtesy of Markus Winkler via

LoanCare Launches New Site

LoanCare, Virginia Beach, Va., announced a new and redesigned version of, powered by its proprietary software.

The new website provides a simpler and more streamlined experience, the company said. Highlights include being able to communicate to homeowners via their preferred method (such as text, email or phone) and in English or Spanish. It also provides an at-a-glance loan overview via a dashboard with access to payment details, documents and resources.

For LoanCare clients, it provides a better look into the customer’s experience, and can offer extended retention opportunities through LoanCare ABM.

Dovenmuehle Announces SOC 1 and SOC 2 Reports on Security

Dovenmuehle, Lake Zurich, Ill., announced that Plante Moran, a public accounting and business advisory firm, published findings of its review of Dovenmuehle’s subservicing operations via Service Organization Control (SOC) 1 Type 2 and SOC 2 Type 2 reports.

The reports indicate that Dovenmuehle has suitable internal systems, organization and information security controls for financial reporting and safeguarding clients’ confidential data based on the specific requirements of these independent third-party reviews.

The SOC 1 Type 2 report is now available to all Dovenmuehle clients via DMIConnect under the “DMI Corporate Documents” tab. Clients can also request the reports from their Account Manager.

Insellerate Launches New User Interface for CRM and Engagement Platform

Insellerate, Newport Beach, Calif., announced a new user interface for its CRM and Engagement Platform.

The company conducted a comprehensive feedback process involving interviews with more than 250 loan officers.

It has a new interface designed to optimize borrower engagement and streamline the loan origination process. It addresses specific pain points identified by the survey.

One of the features of the new UI is the integration with Insellerate’s API infrastructure, Insellerate said.

OptifiNow Works With Jet Mortgage

OptifiNow, Seal Beach, Calif., announced deployment of its OptifiNow TPO CRM platform for Jet Mortgage.

The partnership aims to enhance Jet Mortgage’s sales effectiveness, client relationships and overall loan origination growth.

Among other features, integrations with Jet Mortgage’s loan origination will allow the CRM to track loan submissions and fundings, providing account executives with a 360 degree view of their customer.

American Financial Network to Adopt Snapdocs eClosing Platform

Snapdocs, San Francisco, announced that American Financial Network has selected its eClosing platform and eVault solution for its 240 retail offices nationwide.

AFN plans to digitize as much of its portfolio as possible, transitioning all of its retail locations to hybrid, eNote and remote online notarization transactions.

The Snapdocs platform can integrate with all major loan origination systems and provides access to Snapdocs’ network of more than 75,000 settlement agents.