MBA Premier Member Profile: Accenture Credit Services

(One in a continuing series of profiles of Premier Members of the Mortgage Bankers Association)

For more than 16 years, Accenture Credit Services (ACS) has been supporting bank and nonbank mortgage lenders, servicers and service providers. We run the entire mortgage process or components of the mortgage process to deliver incredible business outcomes for all of our clients. Our Mortgage Operations services help lenders handle volume variability and keep pace with evolving consumer expectations.

Our exceptional human talent is augmented by SynOps—a collection of technology assets, data insights, and applied intelligence that we use when we provide operations services for our clients. And with our value-driven partner engagement model, we stay connected, share optimization opportunities and co-innovate with our clients to help them pivot faster to compete in today’s digital world.

We are dedicated to helping our clients achieve sustainable competitive advantage in the market by applying the discipline and rigor of lean manufacturing practices, next generation tools and technology and process innovation to operations and service delivery. Our goal is to deliver superior borrower experiences, efficiency, operational effectiveness, quality and profitability for all of our clients.”

Key Personnel:

Wes Slocum, Managing Director

Steven Arnold, CMB

Audra Agen, Senior Manager, Business Development & Engagement

Jason Wilborn, Delivery Lead

Michelle Osborn, North America Senior Delivery Lead

Charlie Lieske, Senior Manager, Client Account Lead

Lynn Grich, Senior Lead, Compliance & Risk

MBA NewsLink: What are some key trends Accenture Credit Services is tracking?

Audra Agen: In this extreme market, we are tracking potential signals for change, whether for better or worse, and have solutions ready to respond in kind. Our team believes opportunity is possible in all markets. The collective expertise that our team brings to bear has us well positioned to assist our clients and perspective clients to capitalize on the hidden advantages that a complicated market can create.

MBA NewsLink: Why did ACS join the Mortgage Bankers Association?

Audra Agen: This is the cornerstone organization for our industry. It is the main hub for information distribution, education and connection.

MBA NewsLink: How has being an MBA Premier Member benefited your company?

Audra Agen: Our reach has been amplified. This avenue has given us access to our clients and potential clients in a way that we haven’t before, as well as allowing the members to get to know us in a whole new light.

(MBA Premier Member Profiles are provided by the Mortgage Bankers Association and MBA NewsLink as a service to MBA Premier Members. Publication does not constitute an endorsement of a particular company, product or service. For more information about the MBA Premier Member program, contact Brad Padratzik, MBA Director of Associate Membership, at or call 202/557-2779.)