Banks Faulted for ‘Atrocious’ Customer Service in CFPB Inquiry

American Banker, Aug. 25, 2022–Kate Berry (subscription)
The CFPB received roughly 100 comments to a request for information in June that is laying bare some of the holes in banks’ customer service offerings. Commenters generally blamed poor customer service on bank consolidation, an overreliance on technology and job cuts.
https://www.americanbanker.com/news/banks-faulted-for-atrocious-customer-service-in-cfpb-inquiry