The New Trends Shaping Business Behavior

Mortgage Professional America, Nov. 17, 2021–Richard Torne
Lenders will have to readjust their strategies for a purchase market in which consumer preferences will shift significantly online, including for making such big decisions as buying a new home and obtaining a mortgage. (MBA mention)
https://www.mpamag.com/us/mortgage-industry/industry-trends/the-new-trends-shaping-consumer-behavior/316857