MBA Premier Member Profile: protiviti

(One in a continuing series of profiles of Premier Members of the Mortgage Bankers Association.)

Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. We provide risk management and compliance consulting and managed solutions in finance, technology, operations, data, analytics, internal audit, and governance to clients through our network of more than 85 offices in over 25 countries. Named to the 2020 Fortune 100 Best Companies to Work For® list, Protiviti has served more than 60 percent of Fortune 1000 and 35 percent of Fortune Global 500 companies. Protiviti is a wholly owned subsidiary of Robert Half (NYSE: RHI). Founded in 1948, Robert Half is a member of the S&P 500 index.

Our risk and compliance solutions help our clients across industries confidently navigate dynamic business environments, enabled by high-performing risk, compliance, and control ecosystems. We drive transformation and build resilient risk management and compliance programs by bringing leading insights and capabilities to help you meet tomorrow’s challenges today. Our team of former industry executives, regulators, and change and analytics experts help you engineer data-driven, aligned, and tech-enabled solutions to protect your business and enable growth.

Key Senior Personnel

–Shelley Metz-Galloway, Managing Director, U.S. Regulatory Compliance Leader Senior Personnel

–Steven Stachowicz – Managing Director

–Brandon Beckstrom – Managing Director

–Kat Sanchez – Director

MBA NEWSLINK: What are some key trends your company is tracking?

Shelley Metz-Galloway

SHELLEY METZ-GALLOWAY: The ability of financial institutions to successfully navigate the changing regulatory landscape during and while coming out of the pandemic is a considerable concern for our mortgage industry clients. With increasing focus by regulators on Post-COVID 19 Loss Mitigation and Loan Servicing practices, we are well versed in the challenges the industry is facing and are working closely with industry leaders to support their ability to meet these pressing demands. Additionally, regulatory focus on the impact of COVID 19 on Fair Lending and UDAAP Risks in the mortgage industry – for both originations and servicing – is another area of concern for the industry. The CFPB has shared its expectation for equitable outcomes for consumers seeking loss mitigation and alternative foreclosure options, and Protiviti is pleased to be able to assist our mortgage clients in building and executing strategies that meet those expectations and/or to confirm that they are on track to do the same. Finally, Protiviti is working with financial institutions to assist them with increasing and improving the resiliency of mortgage servicing and complaints management in a post-COVID 19 world as this will be equally important to regulators who will be looking to determine if mortgage companies have developed successful customer remediation plans for any areas where they have missed the mark. The degree of change in the industry right now is tremendous, and Protiviti is privileged to be able to bring confidence to the industry in these dynamic times.

NEWSLINK: Why did your company join the Mortgage Bankers Association?

METZ-GALLOWAY: Protiviti serves the mortgage industry by bringing deep expertise, objective insights, a tailored approach, and unparalleled collaboration to each of our clients. Membership in the MBA allows us to be there for our clients by staying close to the issues that impact them the most. Further, by virtue of the many industry participants we’ve served in the past and continue serving, we are uniquely positioned to provide critical industry insights and share best practices that are relevant and timely.

NEWSLINK: How has being an MBA Premier Member benefited your company?

METZ-GALLOWAY: Being an MBA Premier Member is an unmatched opportunity to connect with industry professionals at a time when the ability to effectively manage risk in dynamic economic and regulatory environment is paramount. The mortgage industry has worked hard to address the many challenges and opportunities presented over the last year and Protiviti is prepared to work with the MBA to support the industry’s success.

(MBA Premier Member Profiles are a service provided by the Mortgage Bankers Association and MBA NewsLink as a service to MBA Premier Members. Publication does not constitute an endorsement of a particular company, product or service. For more information about the MBA Premier Member program, contact Rashida Holmes at or 202/557-2779.)