Why Servicers May Not Need to Staff Up for Forbearance Outcomes

National Mortgage News, June 21, 2021–Bonnie Sinnock (subscription)
So far companies plan on using roughly the same number of employees as they shift from handling payment suspensions to assessing borrowers who have seen long-term declines in their incomes.
https://www.nationalmortgagenews.com/news/why-mortgage-servicers-may-not-staff-up-for-forbearance-outcomes