MBA Education Webinar: The State of the Mortgage Industry: Building a Sustainable Operating Model for 2021 and Beyond TODAY

2020 has been a unique year for the housing industry not only due to the impact of the COVID-19 pandemic but also as a result of an all-time low-interest-rate environment. By the end of 2020, the mortgage lending will probably reach an all-time high of $3.9 trillion which includes 2.4 trillion of refinance, highest level since 2003 and more than double the level in 2019. For 2021, the latest projections call for $2.72 trillion in volume. Lenders have had their hands full as they managed borrower communication related to forbearance and thereafter dealing with a huge spike in mortgage loans. In the post COVID-19 scenario, digital transformation and data driven intelligent insights will be key for a sustainable operating model.

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