Impact of the CARES Act on Mortgage Servicing Operations

HousingWire, Jan. 13, 2021–George FitzGerald
At the onset of the COVID-19 crisis in the U.S., as servicers worked to quickly help borrowers in need of assistance, significant operational challenges began to emerge. Many of these challenges persist today, while new ones – like post-forbearance credit reporting, investor and year-end reporting for deferred balances – continue to arise.