Mortgage Servicers Seek to Reach Distressed Borrowers ‘Ghosting’ Them

National Mortgage News, Oct. 22, 2020–Bonnie Sinnock (subscription)
“I think we’re all kind of puzzled by customers who haven’t raised their hands for help,” Dana Dillard, executive vice president at Mr. Cooper, said at a virtual event hosted by the Mortgage Bankers Association on Wednesday. “There is a pocket of customers we’re having trouble reaching.”