1,600 Customers Say Wells Fargo Paused their Mortgage Payments Without their Consent

NBC News, Oct. 1, 2020–Gretchen Morgenson
The letters also indicate that the bank didn’t know how many customers had been affected by its practice of placing them in so-called forbearance programs, raising questions about Wells Fargo’s internal controls.
https://www.nbcnews.com/business/personal-finance/1-600-customers-say-wells-fargo-paused-their-mortgage-payments-n1241620